returns

what is my return policy? in effort to cut down on waste & emissions, all products are final sale. most of our products are unpackaged and would not be sanitary to re-sell. however, if you are not satisfied with your purchase, please email sales@it-refills.com

brick-and-mortar

where can i find it refills besides the farmers market? we are excited to announce that our brick-and-mortar in palm desert is now open. 

refills

can we order refills online? yes! head to ‘prefills’ under shop for online refills. all refills come in a glass bottle or jar, depending on what you select.

what is the process if i bring my own container to be filled? all containers are tared before we fill the containers. we ask that containers be washed, sanitized and dried before getting them filled so that your products do not have contamination issues, as our preservatives are natural. we encourage you to bring your own containers.

what are your refill products made of? to view ingredients, please check out our refill menu. we strive to offer products with minimal ingredients that are good for you and the planet!

labels

do pre-fills come labeled? yes, all pre-fills and refills are labeled by us. 

shipping

how do you package your orders? all orders are packed using up-cycled or compostable materials.